Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

2. How We Use Cookies

We use cookies to:

• Authenticate and identify signed-in users
• Keep you signed in as you move between pages
• Remember your preferences (e.g., theme and cookie choices)
• Maintain security during sign-in and payments

3. Types of Cookies

Cookies are commonly grouped into these categories:

• Essential: required for the platform to work (signing in, security, payments). These cannot be switched off.
• Functional: remember your preferences and settings.
• Analytics: help us understand how the platform is used.
• Advertising / Marketing: used to deliver and measure ads.

Palmgrade currently uses only essential cookies — we do not use functional, analytics, or advertising cookies, so there are no optional cookies to manage. If we introduce any, we will update this policy and provide controls to accept or reject them before they are enabled.

4. Cookies We Currently Use

We currently use only essential cookies — those required for the platform to work:

• Supabase auth (sb-…-auth-token): Keeps you securely signed in; set when you log in and cleared when you sign out.
• Paystack: Set by our payment processor on checkout pages to process payments securely.

We also store a few preferences in your browser’s local storage (not cookies) — such as your cookie-notice acknowledgement, theme, and sidebar state. As we add features, any new cookies will be listed here.

5. Third-Party Cookies

We currently use one third-party service that may set its own cookies:

• Paystack: payment processing on checkout pages

We do not currently use third-party analytics or advertising cookies. If we introduce them, we will update this policy and our cookie controls before they are enabled.

6. Data Stored on Your Device for Offline Use

Palmgrade is built to keep working when the internet is slow or unavailable. To do that it stores data on the device you use, in your browser’s local storage and offline database rather than in cookies. This is not tracking — none of it is sent anywhere except back to our own servers when your device reconnects — but it does mean school data can sit on a device, so we set out plainly what is stored and when it is cleared.

• Preferences: Your theme, text size, sidebar state and cookie-notice acknowledgement. Kept until you clear your browser data.
• Cached school records: Copies of the records you have viewed — which may include student details, marks and attendance — so pages open without a connection. Cleared automatically when you sign out.
• Work you have not yet saved to our servers: Exam answers, and changes you made while offline, waiting to be sent. Deliberately kept through sign-out so that work is never lost, and submitted when the device next connects.

Signing out clears cached records from the device; unsent work is preserved on purpose, because losing a student’s exam answers would be worse than keeping them briefly. You can remove everything at any time by clearing the site’s data in your browser settings, or by uninstalling the app if you installed it. Because school data can be held on a device in this way, our Terms of Service ask schools to keep the devices their staff use protected with a passcode and, where available, disk encryption.

7. Your Cookie Choices

Because we use only essential cookies, there are no optional cookies to turn off in-app. You can still control cookies through your browser settings, which let you:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Clear all cookies when closing the browser

Please note that blocking essential cookies may stop you from signing in or using parts of the platform.

8. Managing Cookies in Popular Browsers

• Google Chrome: Settings → Privacy and security → Third-party cookies
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data (path may vary by version)
• Microsoft Edge: Settings → Privacy, search, and services → Cookies

9. Do Not Track Signals

Our platform currently does not respond to "Do Not Track" signals from browsers. However, you can manage cookies through browser settings as described above.

10. Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

Email: hello@palmgrade.com

Phone: +234 706 172 6605

Address: Trinity Mall, 79 Obafemi Awolowo Way, Ikeja, Lagos State 101233, Nigeria