Getting help in Palmgrade

The Help button on every page explains the page you're on, finds an answer, and puts you in touch with us. You can move it, shrink it or hide it.

Updated November 7, 2026

The Help button

Every page of your dashboard has a Help button in a bottom corner of the screen. On a phone it sits just above the menu bar.

Tap it to open the help panel. It shows, from the top:

The page you're on, with a short note on what it's for.
Help for this page: the articles that explain it. An article opens inside the panel, so anything you were typing on the page stays as it was. Tap the back arrow to return to the list.
Search: type a few words to look through every help article.
Still stuck? Contact us: chat with us on WhatsApp, or send us an email.

To close the panel, tap outside it, press Esc, or tap the close button.

The Help button also shows your connection

The button stays plain while your connection is good. When it changes, a small mark appears on the button:

An amber dot: the connection is slow. Saving may take a moment.
A red dot: the connection is very weak. Saving may fail and be tried again.
A crossed-out wifi mark: you're offline. Your work is kept on this device and sent when the connection returns.

Open the panel to read what the mark means and what still works. See Working without internet.

Contacting us

WhatsApp opens a chat with Palmgrade support with the name of your page already typed, so we know where you are. Nothing else is sent: no student's name, and no record.

Email writes to support@palmgrade.com.

Moving, shrinking or hiding the button

Open Settings → Appearance, then the Help button card (or tap Button settings at the bottom of the help panel):

Position: bottom left or bottom right of the screen.
On a phone: show the word Help, or the icon alone to save space.
Hide the help button: the button goes away. It comes back by itself while your connection is slow, very weak or offline, so you always see that warning, and hides again when the connection recovers.

These choices are yours alone. If colleagues use the same computer with their own accounts, their button stays as they set it. The choices are kept on this device, so set them again on another one.

Other ways to find help

The Help Center: in the menu, or at the end of the help panel. It lists every article by module.
Search (the search box at the top of the dashboard, or Ctrl+K / ⌘K): help articles appear in the results under Help.
The Help Center is public too, at palmgrade.com/help, so you can share an article with a colleague who hasn't signed in.

Offline

Help articles open without a connection once your device has saved them. Palmgrade saves them by itself, on a good connection, after you sign in. WhatsApp and email need a connection.

Getting help in Palmgrade

The Help button on every page explains the page you're on, finds an answer, and puts you in touch with us. You can move it, shrink it or hide it.

Updated November 7, 2026

The Help button

Every page of your dashboard has a Help button in a bottom corner of the screen. On a phone it sits just above the menu bar.

Tap it to open the help panel. It shows, from the top:

The page you're on, with a short note on what it's for.
Help for this page: the articles that explain it. An article opens inside the panel, so anything you were typing on the page stays as it was. Tap the back arrow to return to the list.
Search: type a few words to look through every help article.
Still stuck? Contact us: chat with us on WhatsApp, or send us an email.

To close the panel, tap outside it, press Esc, or tap the close button.

The Help button also shows your connection

The button stays plain while your connection is good. When it changes, a small mark appears on the button:

An amber dot: the connection is slow. Saving may take a moment.
A red dot: the connection is very weak. Saving may fail and be tried again.
A crossed-out wifi mark: you're offline. Your work is kept on this device and sent when the connection returns.

Open the panel to read what the mark means and what still works. See Working without internet.

Contacting us

WhatsApp opens a chat with Palmgrade support with the name of your page already typed, so we know where you are. Nothing else is sent: no student's name, and no record.

Email writes to support@palmgrade.com.

Moving, shrinking or hiding the button

Open Settings → Appearance, then the Help button card (or tap Button settings at the bottom of the help panel):

Position: bottom left or bottom right of the screen.
On a phone: show the word Help, or the icon alone to save space.
Hide the help button: the button goes away. It comes back by itself while your connection is slow, very weak or offline, so you always see that warning, and hides again when the connection recovers.

These choices are yours alone. If colleagues use the same computer with their own accounts, their button stays as they set it. The choices are kept on this device, so set them again on another one.

Other ways to find help

The Help Center: in the menu, or at the end of the help panel. It lists every article by module.
Search (the search box at the top of the dashboard, or Ctrl+K / ⌘K): help articles appear in the results under Help.
The Help Center is public too, at palmgrade.com/help, so you can share an article with a colleague who hasn't signed in.

Offline

Help articles open without a connection once your device has saved them. Palmgrade saves them by itself, on a good connection, after you sign in. WhatsApp and email need a connection.